Are Your Emotions Boxing In Profits?

Do your emotions impact performance and profitability? The answer is yes, but whether it has a positive or negative impact depends on you.

No matter where you are in your career, no matter what industry your organization focuses on, the desired outcome is high performance that leads to sustained profitability. The centerpiece of high performance is a combination of good decision-making and your emotional intelligence. Whether the decisions to be made impact hundreds of people or they are the smaller ones made on a daily basis, these decisions and your emotional intelligence make all the difference.

As a leader, you have tremendous impact on the tone and culture of the organization. Your emotional intelligence affects the team’s emotions and actions. These interactions generate a response which travels down the chain in your organization impacting the culture, employee engagement & performance, and ultimately the bottom line through your customer’s satisfaction & buying behaviors.

Sadly, most leaders fail to recognize this connection and unintentionally “box in” the ability to generate profits. When the negative consequences of the emotional boxes of mood, emotions, frustration, anger, etc. are overlooked they impact and distort decision-making for everyone in the company. The result is a cascading effect in your organization of negativity, anger, resentment, self-protection, and employee disengagement. The focus shifts from profitability to self-preservation, and in that environment no one wins.

The key factors in emotional intelligence are:

1. Self-Awareness – The ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.
2. Self-Regulation – The ability to control or redirect disruptive impulses and moods and the propensity to suspend judgment and think before acting.
3. Motivation – A passion to work for reasons that go beyond money or status and a propensity to pursue goals with energy and persistence.
4. Empathy – The ability to understand the emotional makeup of other people.
5. Social Skills – A proficiency in managing relationships and building networks.

Think about your own organization for a moment; over the last six months how many of your decisions have been “boxed in” by poor emotional management? How many of your people are “boxed in” by their emotions? Which of the five areas of emotional intelligence are boxing in your profits?

Emotional management is crucial in leadership. You can either capitalize on it as a competitive advantage or let it continue to decrease profitability.

To truly benefit from your emotional intelligence you must accurately identify where your strengths and weaknesses are in this area. We can help you determine your emotional intelligence and how to leverage it to your advantage. Isn’t it time to take the lid off your box?

Finding & Fixing Performance Potholes

We all know the damage a pothole can inflict upon a vehicle. Just imagine what performance potholes are doing to your company.

The simple truth is no pothole ever filled itself.

In today’s changing and competitive business environment you cannot afford to leave the “potholes” unfilled. Your role as a leader is to initiate and sustain the momentum around performance improvement for your people. It is essential that you equip your leaders with the right information, tools, metrics and actions to fill the performance potholes in the organization.

I suppose you could say that your people have a lot in common with roads. Over time, their deficiencies become more obvious and present greater challenges. In a road the weak points grow into potholes. In employees they develop into lower productivity, missed business goals, squandered opportunities, and ultimately lost revenue.

One of the best methods to fill “potholes” is conducting a 360 survey assessment. The 360 process provides your people with accurate, quantitative information about their capabilities, while making it easier for you to identify their key strengths and development needs. Ratings are collected from multiple perspectives – self, manager, peers, and direct reports. Then, the results are analyzed and reported back in a way which makes it easy to determine which issues are most important.

By using a 360 assessment your organization can quickly and accurately diagnose the strengths and weaknesses of an individual employee in key areas like:

Leadership
• Visioning & Strategic Focus
• Driving For Results
• Building High Performance Teams
• Acquiring & Developing Outstanding People
• Interpersonal Skills
• Leading & Managing Change
• Leading Through Personal Excellence

Management
• Make Things Happen
• Problem Analysis and Decision Making
• Communication Skills
• Interpersonal Skills
• Leadership Skills
• Technical/Functional Expertise
• Leading/Adapting to Change

The result is a real opportunity to develop and grow your people in ways which increase profitability.

Stop hitting performance potholes.

Our 360 process and tools are easy to use, accurate, cost effective and help you to maximize performance and positively add to your bottom line.